As of June 2025, the JIXIN Consultant online consultation response rate is 100%, having cumulatively addressed over 980,000 patient inquiries and completed nearly 40,000 online appointment registrations.
The "JIXIN Consultant" plays a vital role on online platforms by connecting patients with professional medical services. Through pre-consultation, appointment booking, and other services, the JIXIN Consultant effectively addresses issues such as difficulty in registration for specific needs groups and information asymmetry in healthcare access.
Pre-consultation Collects patients' healthcare needs, answers patient queries online, and provides more professional medical advice.
Appointment Registration Books appointments online, accurately matches patients with the appropriate department, saves time spent in offline queues, making healthcare more efficient.
Science Communication Delivers customized health education content published through Jilin Heart Hospital's omnimedia matrix, helping patients "understand their condition, manage their health, and prevent early," empowering them to take control of their health.
As of June 2025, JIXIN Consultants have cumulatively provided in-person companion services to over 80,000 person-times.
The "JIXIN Consultant" provides face-to-face, one-on-one offline services, answering various questions patients have during their medical visits, helping them solve practical difficulties, and alleviating healthcare-related anxiety.
Full Process Accompaniment Accompanies patients throughout their examinations, ensuring a smooth healthcare experience. Specific needs groups enjoy "wheelchair assistance + green channel" access, significantly reducing waiting times for checks.
Operational Guidance For elderly patients or those unfamiliar with electronic devices, JIXIN Consultants patiently guide them to ensure all procedures are completed smoothly.
Emergency Response If a patient experiences sudden discomfort within the hospital, the JIXIN Consultant can quickly coordinate resources to provide timely and effective assistance.
As of June 2025, the postoperative follow-up coverage rate at Jilin Heart Hospital is 100%.
The "JIXIN Consultant" builds an information bridge between patients and the hospital, providing continuous follow-up after surgery to ensure every patient receives accurate and timely medical information, offering comprehensive care and support.
Rehabilitation Follow-up Regularly checks on patients' recovery progress via Enterprise WeChat, phone calls, etc., and provides personalized rehabilitation advice based on doctors' recommendations.
Psychological Support Pays attention to patients' psychological state, provides timely psychological counseling, and enhances patient confidence.
Follow-up Appointment Scheduling Uses intelligent reminders (SMS, phone calls, Enterprise WeChat, WeChat Moments) to accurately inform patients of their follow-up appointment time, location, and precautions, ensuring the continuity and effectiveness of treatment.
As of June 2025, over 7,000 people have joined the ranks of Jilin Heart Hospital Love Ambassadors. Through their collective efforts, tens of thousands have received internationally-standard specialized cardiac treatment.
By actively developing the "Love Ambassador" program, we introduce Jilin Heart Hospital's advanced medical technologies to more people, while continuously tracking patients' recovery progress and actual needs, providing the most considerate and professional services from the source.
Regular Home Visits The Jixin team regularly visits Love Ambassadors, communicates the latest assistance policies, and organizes grassroots free clinic activities. Jixin works hand-in-hand with Love Ambassadors to help more people in need.
Health Management Jixin provides detailed health management for Love Ambassadors and their relatives/friends, including regular health check-ups, full-process companion care by consultants, and one-on-one online consultations.
Heartwarming Gifts The Jixin team prepares exclusive health gifts for Love Ambassadors to support patient recovery.
